Frequently Asked Questions
Q: What if the item I receive is damaged or faulty?
We work hard to ensure that all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at hello(at)allunicorn.com so we can urgently review the matter for you!
Q: Does All Unicorn deliver worldwide?
Absolutely, we ship all over the world! We ship from our facilities in Los Angeles, USA.
Q: How can I contact you?
We would love to hear from you. You can email us at hello(at)allunicorn.com. We’re a small team of passionate individuals, we aim to reply within 48h on weekdays. For any urgent matters, please place ‘URGENT’ in the title of the email.
Q: What payment methods does All Unicorn accept?
Currently we accept any credit card payment. If you would like to arrange a payment via another method, we’re happy to try and assist your request! Please contact us directly at hello(at)allunicorn.com.
Q: Is it safe to purchase online from All Unicorn?
Absolutely! All Unicorn is based out of Los Angeles, USA and all payments are securely handled via the good folks at Stripe. We do not store any credit card details nor do we share your personal information with any third party. However, if you’re still concerned about placing your order, please contact us.
Q: Any particular care instructions?
We’ve spent a lot of time and effort to create the perfect design for your products – it’s important that you know how to take care of them in the best way possible!
Unicorn apparel items:
These should be only washed with like colors. You can certainly machine wash the garments (tshirts, leggings, socks, onesies) in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.
The pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow insert should only be handwashed.